Contact
Talk to the sourcing team
Sales, sampling and technical questions all land with the same team. We answer within 24 hours, Monday to Saturday, and we tell you straight away if something you have asked for is not realistic.
Direct lines
Commercial terms
- Payment: 30% T/T deposit, balance against B/L copy · L/C at sight above USD 30,000
- Terms: FOB Ningbo / Shanghai · CIF · DDP to your warehouse
- Response: within 24 hours (Mon–Sat, GMT+8)
- Languages: English, Arabic-friendly packaging & documentation support
Before you write
Three things speed up a quote more than anything else: a reference sock or photo, the quantity you think you need, and the price you have to hit. Everything else we can work out together.
Frequently asked questions
How quickly will I hear back?
Within 24 hours on working days, Monday to Saturday (GMT+8). Weekday enquiries sent overnight are answered first thing the next morning. Urgent tenders: use WhatsApp — it is monitored outside office hours.
Which markets do you ship to?
Our buyers are spread across the Middle East, Europe, North America and Oceania. If you have a forwarder we ship to their instructions; if you do not, we quote door-to-door freight (CIF or DDP).
What payment terms do you accept?
30% T/T deposit, balance against B/L copy · L/C at sight above USD 30,000. First orders from new markets may need a higher deposit — we stay flexible for verified buyers and repeat programs.
Can we audit the production site?
Yes. Third-party inspections (SGS, Intertek, Bureau Veritas), a pre-shipment site visit, or a live video walkthrough of the line running your order — all available. We also share the audit criteria we apply to every partner mill.
Do you own the factory that produces our order?
No — and we are deliberately clear about it. SOXMILL is the brand and the sourcing entity of Beijing Haifu Supply Chain Co., Ltd. Production runs through a network of partner mills in China that we audit and qualify before a single order is placed. We hold the specification, the QC chain, the documentation and the commercial responsibility. That is the part most buyers actually care about: somebody accountable when something goes wrong.
Prefer a structured quote?
The full form takes two minutes and gives us everything we need to price accurately.